What if I am going to return the car later than agreed?
If you need to extend your rental please call your rental station as soon as possible so your insurance can be extended for the new period of rental. If you are late by less than one hour there is no need to contact us.
Can I pick up a car on one island and drop it off on another?
Generally, it is not permitted to take Avis cars on ferries. In the UK there are Avis rental locations on the Channel Islands and on the Isle of Man.
In southern Europe (Spain, Greece) we have stations on most of the islands and in New Zealand we offer a special cross island deal (returning the car on the same island and picking up another one on the other) as part of the same rental.
What happens when I return the car?
You will need to return the keys to the Avis desk. A rental agent will check the car and the fuel. You will be sent a bill detailing any additional charges.
At some airport locations, we offer Rapid Return: An Avis assistant will meet you and produce a receipt instantly from a hand-held terminal.
What happens if I am going to be late to pick up my car?
If you are renting at an airport and you have given us your flight number during the booking process, we will be aware of any delayed flights. Otherwise, ring the rental location if you know you are going to be delayed by more than one hour.
If I bring the rental car back early, can I have a refund?
You'll only have to pay for the time you take the car - charged in periods of 24 hours with a 59 minute grace period. For example over 25 hours counts as 2 days.
How do I find the most suitable rental location?
Avis has more than 4,700 locations in over 149 countries. 3,100 of these locations are in Europe, with an Avis rental location in 75 major European airports. For customer convenience, Avis can be found in Downtown locations, Railway Stations, and within Hotels. This ensures that you can rent with Avis no matter where your destination.
To find the Avis rental location that best meets your needs, ask an Avis agent, or look online at www.avisba.com.
What times should I book my Avis car for?
The Pick-up and Return times selected on your quote/reservation are the actual times you expect to pick the car up and drop it off at the end of your rental. When renting directly from an airport location, please give enough time to check-in for your flight.
Avis rates are calculated on a 24-hour basis. For example, if you rent a car at 11am on Monday, and return it at 15:00 on Thursday, you will be charged for a four day rental. Alternatively, if you returned the car at 11am on Thursday you would only be charged for 3 days.
If you are late picking up your car (perhaps due to a delayed flight), then the rental will not begin until the time that you actually pick up the car.
It is really essential that you supply us with your outbound flight number. If we have this and your flight is delayed, we will keep your car available for you. If we do not have your flight number we will be unaware that you are late due to your late flight arrival, and assume that you have decided not to pick up your car.
What information do I need when collecting my car?
The following will be required by your Avis Rental Agent at time of rental:
- Credit Card - A card from a major credit card company must be produced at the time of rental and will need to be in the name of the main driver. In the USA if there are any additional drivers, they will also have to produce a valid credit card in their name.
- Driving Licence - Renters and additional drivers must have held a driving licence for at least one year, and be from the country of the Executive Club member’s country of residence. If the licence is of a non-Roman alphabet (e.g. Japanese) then an international driving licence will be required. UK Licence holders will need to produce their ID picture as well as the paper counterpart (old style UK Licence still accepted).
- Reservation Number - When you arrive at the Avis location, you should provide the Rental Agent with the Reservation Number you were given at the time of booking. This will enable the Agent to access your booking and proceed to the rental quicker.
When collecting your car, you will be given a Rental Agreement to check and sign. This states Avis' terms and conditions. If you purchase any of the optional insurances and/or services, please ensure that you confirm acceptance of these by initialling the rental agreement.
When collecting your car, please check it over and note any damage you may find on the Rental Agreement. This must also be countersigned by an Avis representative.
Can I bring the car back at an earlier or later time?
Avis do not charge part days. If you are late returning your car to the Avis location, you will be charged for an additional days rental. However, Avis do provide a 29 minute grace period for customers who may have been stuck in traffic.
If you wish to return your car earlier or later by more than a day, then please contact the rental station directly (details will be on your rental agreement), and they will advise you of any changes to your rental cost.